Shipping

The vast majority of UK and Irish orders are despatched within 1-2 working days via a next day courier service delivery.


Wholesale orders between £50 and £100 NET are charged P&P at £4.00 + VAT. Orders over £100 benefit from FREE P&P.


There may be additional surcharges for your area. This is a charge levied by the courier. We do not pass on the total cost to our customers and so have set the prices as follows:


Isle of Wight & Isles of Scilly £4.50 + VAT
Scottish Highlands & Northern Ireland £10.00 + VAT
Southern Ireland, Jersey and Guernsey, Orkneys, Shetlands, Skye, Mull, Isle of Man & Isle of Lewis £20.00 + VAT

We are delighted to announce that we are now partnering with new couriers. Widely recognised as one of the best courier companies in the country, DPD will text and / or email you with an estimate of the delivery time which is accurate to within 1 hour in the vast majority of cases.


To help us ensure that DPD can contact you please make sure you have given us a mobile number if possible. You can simply enter the number in the box below alongside any comments (such as details of a safe location where the parcel can be left without being signed for * or a neighbour who can accept the parcel on your behalf).


DpdDPD also operate a zero CO2 policy on all deliveries which fits in perfectly with the environmentally aware ethos here at Amphora.




*If you arrange for the parcel to be left without being signed for then Amphora Aromatics LTD cannot be held responsible if it goes missing.

DPD deliveries

Take more control of your deliveries from Amphora Aromatics with the free "Your DPD" app for your smartphone. This allows you to monitor where your delivery is on a map, set up a profile for deliveries elsewhere such as neighbours or local Ship 2 Shop locations, rearrange missed deliveries and more. You can see what the app can do from the Your DPD pages, or look at the DPD App FAQs

Your DPD on the App Store            Your DPD on the Google Play store

If you are ordering from outside of the UK just take a minute or two to read through the information below before placing your order. It contains a few handy facts that may answer any questions you might have about postage, shipping and placing your order.


Our minimum requirement for all overseas orders remains at £100.00GBP plus postage.


We ship all our orders via courier, or via freight forwarder for larger orders. Unfortunately we do not accept customers arranging their own shipping companies to collect.

Please place your order online as this is the most efficient way to process your order. You will need to create an account on our website if you haven't already. Then continue to place your order by choosing items from our online shop. When you have finished ordering and go through to the checkout, you will be guided through the process and prompted to give us all the information we need to process your order efficiently. You will be given the shipping cost before you finalise your order if it is available, and before you have to give your payment details. If for some reason you are not given the shipping cost you will need place your order as usual and we will then email you a quote for shipping within a few working days. Please choose to pay by telephone or fax if this is the case. If anything is out of stock, please remove it from your order to continue.

Bulk Orders

We have a lead time of up to 10 working days for all orders containing bulk sizes (100ml, 500ml, Litres & KG's), so please allow plenty of time when ordering bulk sizes.

Import Duty

You may have to pay import duty on goods you purchase from us. Please check with your local Customs office.

VAT

EEC customers who at the time of ordering that provide us with a valid VAT/EEC Trade number will not be liable to pay UK VAT. If a VAT number is not provided with your order then VAT will be charged. All other customers outside of the EEC do not pay UK VAT.

Transit Times

Transit times can vary, usually from 2 to 5 working days under most circumstances by courier, maybe longer if by freight forwarder. Customs occasionally carry out random security checks which can sometimes cause a delay of a day or so for clearance. Please allow plenty of time for orders that are needed by a specific date.

UK Delivery

UK Delivery is free of charge for orders over 100.00GBP - We are more than happy to post your order to a friend or family member in the UK. We will need a full name, address and telephone number of the recipient. A person at that address will need to be home to receive and sign for the goods. We have to charge UK VAT for all orders delivered within the UK, but the postage is free to most UK addresses for orders over 100.00GBP. Unfortunately we do not offer a VAT reclamation service. If you order goods by mail order in the UK, you cannot reclaim your VAT.

BFPO Addresses

We are unable to ship to BFPO addresses.

Payment

Payment can be made by most major credit/debit cards (Visa, Switch/Maestro, Mastercard, American Express) via our secure online shopping or by bank transfer (details available upon request). Any bank charges incurred for bank transfers must be paid for by you, the customer. Goods will only be dispatched upon receipt of full payment. Card transactions are not processed immediately online. A real person processes the payments manually when the order is complete. When you make a payment online your bank is instructed to hold the payment until we actually take the payment.

Payment must be made by bank transfer for all orders over £1000.00GBP.

Dangerous Goods in Transport

Some of our products are Considered Dangerous Goods for Transport, because some products are flammable or are environmentally hazardous in larger amounts. Regulation dictates that we cannot ship these items to some countries. All of the Dangerous Goods on the website are clearly marked with a red diamond symbol on the product page. This includes the majority of essential oils and fragrances.

Orders containing bulk sizes (anything over 30ml per bottle) of Dangerous Goods have to be accompanied by special documentation and need to be packed to specific Air Transport Association requirements and therefore they levy a standard static Dangerous Goods Surcharge of £45.00GBP on top of the shipping cost. This charge is from the shipping company not Amphora. Shipping 10ml bottles does not have a Dangerous Goods Surcharge.

Here is the list of countries we can currently send Dangerous Goods to:

 

  • Argentina
  • Austria
  • Belgium
  • Canada
  • Czech Republic
  • Denmark
  • France
  • Italy
  • Germany
  • Japan
  • Korea (South)
  • Liechtenstein
  • Luxembourg
  • Malaysia
  • Monaco
  • Netherlands
  • Philippines
  • Sweden
  • Switzerland
  • United States

If your country is not in this list, please enquire. Our freight forwarder may have another option. We will not be able to send dangerous goods with your own freight forwarder. We use our own preferred freight forwarder for all dangerous goods freight. Please be aware that a freight forwarder is mainly for larger shipments (pallets) and can be very expensive for smaller orders. Please enquire.

Export Office Hours 8:00am to 4:00pm Monday to Friday. All orders placed online over the weekend or public holidays will be processed the next working day.


If you have any further questions please contact us and we will be happy to help.


  • Telephone: +44 (0)117 9103929
  • Fax: +44 (0)117 9251159
  • Email: This email address is being protected from spambots. You need JavaScript enabled to view it.

All stock items will clearly show whether they are in stock or not. We make every effort to ensure that the website is up to date in terms of showing the correct stock levels but there may be rare occasions when it is not accurate. Please feel free to check with us via email (This email address is being protected from spambots. You need JavaScript enabled to view it.) or phone (0117 904 7212) as to whether the item you require is in stock.


We keep a large amount of Bulk items in stock but if we have to order them in or manufacture them especially for you there may be a lead time of up to 10 working days.


Restrictions


This information will only appear to customers ordering from overseas:


Items marked  Class 3 Flammable Goods (Red Diamond) are Class 3 Dangerous Goods (Flammable) and have restrictions to some countries. Please read the Overseas Orders page for more information before placing your order. These restrictions do not apply to UK orders.

Items marked  Not for Export (Blue Dot) are not for export under any circumstance. If you are ordering from outside of the UK, please remove them from your order. This does not apply to UK orders.

Flammable Goods & Export

Dangerous Goods

A small number of our products are classed as low level Dangerous Goods (Flammable) due to their low flash point.



RETURNS AND REFUNDS

We offer all our Customers a 30-day money-back guarantee on all our products. If you are not satisfied with your item, you can return it for a refund.
Please note: All non-faulty products you wish to return must be in complete working order, in perfect boxed condition. In other words the product must be in a resaleable condition i.e. As New.

If you wish to return a product, please e-mail us at This email address is being protected from spambots. You need JavaScript enabled to view it. or phone us on +44 (0) 117 9047212 with the following details and wait for a reply before shipping your goods back to us. Some restrictions may apply in certain circumstances, but we will notify you.

1. Returns WILL NOT be accepted unless complete information is provided including:

Payment Method
Full Name
Full Address
Valid Email Address
Phone Number (including the area code)
Quantity and Name of returning Product(s)
Reasons for returning the Product(s)

Please make sure to go over your information carefully before submitting your return to us.