Ordering & Returns

The vast majority of UK and Irish orders are despatched within 1-2 working days via a next day courier service delivery.

There may be additional surcharges for your area. This is a charge levied by the courier. We do not pass on the total cost to our customers and so have set the prices as follows:

  • Isle of Wight & Isles of Scilly £4.50 + VAT
  • Scottish Highlands & Northern Ireland £10.00 + VAT
  • Southern Ireland, Jersey and Guernsey, Orkneys, Shetlands, Skye, Mull, Isle of Man & Isle of Lewis £20.00 + VAT

We are delighted to announce that we are now partnering with new couriers. Widely recognised as one of the best courier companies in the country, DPD will text and / or email you with an estimate of the delivery time which is accurate to within 1 hour in the vast majority of cases.

To help us ensure that DPD can contact you please make sure you have given us a mobile number if possible. You can simply enter the number in the box below alongside any comments (such as details of a safe location where the parcel can be left without being signed for * or a neighbour who can accept the parcel on your behalf).

DpdDPD also operate a zero CO2 policy on all deliveries which fits in perfectly with the environmentally aware ethos here at Amphora.

*If you arrange for the parcel to be left without being signed for then Amphora Aromatics LTD nor DPD cannot be held responsible if it goes missing.


BULK SIZES: Customers who order bulk sizes will normally receive their orders within 1-2 working days. However, occasionally we may have to order in a product especially. This can mean a lead time of up to 10 working days. We will endeavour to contact you if your order will be delayed. If you haven't received your order or heard from us within 3 working days then please email This email address is being protected from spambots. You need JavaScript enabled to view it. or call 0117 908 7770. 


We offer all our customers a 30-day money-back guarantee on all our products. If you are not satisfied with your item, you can return it for a refund. 

Please note: All non-faulty products you wish to return must be in complete working order, in perfect boxed condition. In other words the product must be in a resaleable condition i.e. As New.

If you wish to return a product, please e-mail us at This email address is being protected from spambots. You need JavaScript enabled to view it. or phone us on +44 (0) 117 9087770 with the following details and wait for a reply before shipping your goods back to us. Some restrictions may apply in certain circumstances, but we will notify you.

1. Returns WILL NOT be accepted unless complete information is provided including:

Full Name:

Full Address:

Valid Email Address:

Phone Number (including the area code):

Quantity and Name of returning Product(s): 

Reasons for returning the Product(s):


Please make sure to go over your information carefully before submitting your return to us.